Effective Date: May 2026

At Elite Group Home Restoration Inc (“Elite,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, contact our team, request services, or communicate with us by phone, email, or SMS.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect personal and technical information, including:

Personal Information

• Full name

• Phone number

• Email address

• Property address

• Insurance claim information (when applicable)

Information You Submit

Information provided through:

• Contact forms

• Inspection requests

• Service inquiries

• SMS opt-in forms

• Phone calls or emails

Technical Information

Automatically collected data may include:

• IP address

• Browser type

• Device information

• Website activity and usage behavior

• Cookies and tracking technologies

How We Use Your Information

We use the collected information to:

• Provide roofing and restoration services

• Schedule inspections and appointments

• Respond to inquiries and support requests

• Send service updates and project communications

• Improve website performance and customer experience

• Send promotional offers or marketing communications (only when authorized)

• Maintain security and prevent fraud

• Comply with legal obligations

SMS Communications & Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Elite Group Home Restoration Inc.

These messages may include:

• Appointment confirmations

• Inspection reminders

• Project updates

• Customer support communications

• Promotional offers or seasonal service reminders

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Analyze website traffic

• Improve website functionality

• Measure advertising performance

• Personalize user experience

• Support marketing campaigns

Third-party tools may include services such as:

• Google Analytics

• Meta/Facebook Pixel

• Google Ads

You can disable cookies through your browser settings.

Information Sharing Policy

Elite Group Home Restoration Inc does not sell, rent, or trade your personal information.

We may share information only with trusted third-party service providers necessary to operate our business, including:

• CRM systems

• Scheduling platforms

• Payment processors

• SMS communication providers

• Website hosting and analytics services

These providers are authorized to use your information only as necessary to perform services on our behalf.

Mobile Information Protection

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure servers

• Encrypted communications

• Restricted access to sensitive data

• Routine monitoring and security updates

While we strive to protect your information, no online transmission or storage system can be guaranteed 100% secure.

Your Rights & Choices

You may request to:

• Access your personal information

• Correct inaccurate information

• Delete your information when legally permitted

• Withdraw marketing or SMS consent

To exercise your rights, please contact us directly.

Third-Party Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

Contact Information

Elite Group Home Restoration Inc

info@elitegrouphomerestorationinc.com
(407) 729-3648